Checked guests in/out; dealt with cash and credit card payments of bills. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Greeted and registered guests for their stays at hotel. Tech-savvy highly accurate and efficient in data entry and general operations. Management Student Of The Philippines Region Iii Chapter. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Headline : Seasoned Front Desk Manager dedicated to bringing organizations the next phase of growth and development.Diligent and motivated to improve processes, streamline operations and increase revenue. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. Below you will find an example, tips, and pointers on how best to customize your hospitality resume for the job you are applying for. Upgraded guests into a higher priced room when possible. 1 Ensured guest requests are met, billing instructions are followed, and valid method of payment established. are active or restricted, Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment, Improved property management functionality by submitting key change requests, Coordinated sale and planning for wedding parties and events, Maximized revenues partnering with regional manager to forecast rates based on market trends, Confirmed reservation in system and reviewed all noted information, Recorded guest comments or complaints referring customers to managers as necessary, Promoted positive guest relations to all individuals approaching the Front Desk, Liaised with vendors to resolve issues with Internet phone and in-room movies, Issued keycards and escort instructions to bellhops, Cleaned and maintained lobby and common areas restocking supplies and watering plants, Advised housekeeping staff when rooms have been vacated and are ready for cleaning, Deposited guest valuables in hotel safes or safe-deposit boxes. Trained staff and maintained standards in a high-turnover environment. You should always begin with a summary section. Communication and coordination with other departments. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Collaborated with management to solve customer problems. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. 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